At Ledlenser everything lasts mighty long. Even the warranty.

Service & Warranty

At Ledlenser USA we take extraordinary measures to make sure your Ledlenser product will give you many years of dependable service. If the product has a defect in material or workmanship, don't worry! We will gladly repair or replace it, at our discretion, with one of equal or greater value under our 7-year guarantee. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Ledlenser product.

All Ledlenser products purchased from an authorized reseller are warranted against defects in materials and workmanship for 7 years from the date of purchase. This warranty does not cover sheaths, accessories, imprinting, or color finishes. Ledlenser has a non-transferable warranty. Ledlenser will repair or replace, at our option, any Ledlenser product due to defects in materials or workmanship. This is the only condition covered by Ledlenser warranty. No other warranty is expressed, implied or valid when purchased from an unauthorized third party. For a list of Authorized Ledlenser resellers – email us at sales@ledlenserusa.com.

Ledlenser USA is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Please read the following warranty information for details. For international warranty information click here.

If you are in Canada or the United States and you'd like to send your Ledlenser product in for warranty repair, please follow the directions below.

How to Return Your Light

Step 1: Package the Light Securely

Unfortunately, we cannot be responsible for lights that never reach us. Please be sure to send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Do not ship us your sheath or accessories.

Be sure to download and complete the Warranty Return Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.

Click here for Warranty Form

PLEASE NOTE: Sentimental lights MUST be shipped out to our United States Shipping Address below in order to be repaired.

Step 2: Ship Out Your Package

United States Shipping Address:

Ledlenser® USA
Attn: Warranty
80 SE Madison St
Suite 130
Portland, OR 97214

Canada Shipping Address:

Eastern Outdoor Sales:
Attn: Ledlenser Warranty
3067 Mainway
Burlington,Ontario L7M 1A1

Step 3: We Do the Rest

Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.

Questions?

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Questions? We have answers.

Contact

We are always open to questions and suggestions concerning our products, and we make your concerns our own. Simply contact us.

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Research and development work at Ledlenser

Research & Development

To ensure that our bright ideas see the light of day, we’ve clearly divided up our tasks: Design and development happens in Germany, while production happens in China.

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Our values, our aspirations, our history, our future.

About Us

Discover how we became one of the world’s market leaders in LED flashlights and headlamps. And why we believe that our company has a glowing future ahead of it.

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