At Ledlenser everything lasts mighty long. Even the warranty.
Service & Warranty
At Ledlenser USA we take extraordinary measures to make sure your Ledlenser product will give you many years of dependable service. If the product has a defect in material or workmanship, don't worry! We will gladly repair or replace it, at our discretion, with one of equal or greater value under our 7-year guarantee. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Ledlenser product.
All Ledlenser products purchased from an authorized reseller are warranted against defects in materials and workmanship for 7 years from the date of purchase. This warranty does not cover sheaths, accessories, imprinting, or color finishes. Ledlenser has a non-transferable warranty. Ledlenser will repair or replace, at our option, any Ledlenser product due to defects in materials or workmanship. This is the only condition covered by Ledlenser warranty. No other warranty is expressed, implied or valid when purchased from an unauthorized third party. For a list of Authorized Ledlenser resellers – email us at firstname.lastname@example.org.
Ledlenser USA is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
Please read the following warranty information for details. For international warranty information click here.
If you are in Canada or the United States and you'd like to send your Ledlenser product in for warranty repair, please follow the directions below.
How to Return Your Light
Step 1: Package the Light Securely
Unfortunately, we cannot be responsible for lights that never reach us. Please be sure to send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Do not ship us your sheath or accessories.
Be sure to download and complete the Warranty Return Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.
PLEASE NOTE: Sentimental lights MUST be shipped out to our United States Shipping Address below in order to be repaired.
Step 2: Ship Out Your Package
United States Shipping Address:
80 SE Madison St
Portland, OR 97214
Canada Shipping Address:
Eastern Outdoor Sales:
Attn: Ledlenser Warranty
4390 Paletta Court Unit J
Burlington, Ontario L7L 5R2
Step 3: We Do the Rest
Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.
Click here to contact our team!